Perhaps one of the least talked about audiences, within the museum sector, are research visitors. Here I don’t discriminate between what makes a researcher a researcher, it could be a titled world expert wanting to study objects, an enthusiastic budding biologist with some specimens to identify or an artist wanting to paint, sketch or draw museum specimens, and everything in between. Basically, all the behind the scenes visitors to museums as opposed to the tourists, day trippers, event attendees, school and university groups.
Facilitating research visits is one of the hidden, often time consuming, yet brilliant parts of museum work. In larger museums it’s a endless troupe (troop, troop?) of visitors and enquiries that can take up half the working year. At smaller museums it may be a quieter flow of enquiring minds a year. I say this work is brilliant because this kind of self-directed access to museums is one of the best things about them and speaks from the heart of a function of museums. We hold this stuff and information about this stuff with a dash of expertise (although many researchers bring their own) for you to access. How can we help you? First-time visitors (although often the first of many) express gratitude and often surprise at the help they receive but, although it may be forgotten or not often shouted about, it’s a big part of what museums are here for and we record and report researchers. In part this use justifies museum’s existence and is an absolutely unique function of them.
In my experience, there is a smidge of snootines sometimes about curation/collections management as service provision, but it is rare. Many museum colleagues go to extraordinary lengths to help enquirers and visitors despite it not especially being the big shouty project work or generate numbers that can in anyway compete with the raw through-the-door numbers, the flawed but unshakeable yardstick that still carriers a lot of the weighting of museums comparative worth. For my money the fact that you should be able to book a visit to any museum, see objects from their collection for reference, study or sheer pleasure is a key part of what they are there for, baked into the ethos of many museum’s founding and a fundamental function of accessibility to human knowledge held for the wider good in theory without cost, discrimination or judgement.
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